FAQ Your Privacy | New World Clubcard

Where do I view the Clubcard Terms and Conditions?

How do I view the privacy policy?

Who has access to my personal information?

As a valued New World customer the privacy of your personal information is very important to us. Your personal information will be shared within Foodstuffs, Air NZ and Loyalty NZ (Flybuys) for the purpose of administering our respective loyalty programmes. From time to time we may also disclose your personal information to approved third parties who are providing services on Foodstuffs’ behalf. For more information see clause 5 of New World’s Privacy Policy. We may collect your personal information to do any of the following:
• To allow you to access and view your account created to receive the Services or marketing communications;
• To assist in providing the Services that you request, including to contact you about your use of the Services and process and deliver any orders placed through the Services. For example, if you are a Clubcard member, we may contact you in relation to store transactions where you have scanned your Clubcard, or, if you made a purchase through New World online shopping we may contact you about your order;
• To allow you to participate in competitions and promotions which may be available to New World’s customers from time to time;
• To contact you for other Foodstuffs’ marketing and promotional purposes;
• To take actions required to keep your information secure;
• To enhance your overall experience of the Services;
• To provide you or send you targeted marketing (or allow a third party to provide you) via email, online (including social media) or post with details of special offers, discounts, prize draws, loyalty programmes (including New World Clubcard), competitions and information about products or services offered by New World, or other third party providers, information that may be of interest to you, your family or household;
• Identify and determine the benefits, offers or promotions that may be of interest to you, your family or household based on your use of the Services;
• To undertake data analytics, insights or data mining (including the anonymisation or aggregation of your personal information with other data to identify patterns and trends, and use the full benefit of that analysis);
• To build a view of you as a customer by collating all personal information that New World and Foodstuffs hold about you in a single profile across platforms and services so that we can analyse and improve your experience and our services provided to you;
• To conduct research related to your use of the Services;
• Help you complete any application by you to join Foodstuffs’ loyalty programmes (including New World Clubcard); and
• Such other purpose we make known to you at the time of collection. enable us to provide you with particular services and enhance your overall experience of the services we provide. We may also use your personal information for other purposes such as to undertake data analytics, to conduct research and to provide you with marketing that may be of interest of you.

For more information see clause 4 of New World’s Privacy Policy. Your personal information will be stored securely in accordance with Privacy Act 2020 and New World’s Privacy Policy.

How will data collected about my purchases be used?

Is the personal information I provide as part of Clubcard secure?

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