Terms and conditions
Last updated 26 May 2020
1. CLUBCARD MEMBERSHIP
1.1. The purpose of the New World Clubcard loyalty programme (“Clubcard”) is to offer our regular New World customers who become members (“you”), benefits that are not available to other shoppers. Benefits that you can access include:
a) the issue and use of a Clubcard to obtain discounts at New World;
b) access to special member offers and shopping benefits;
c) opportunities to obtain New World Dollars, Flybuys or Airpoints Dollars at New World stores nationwide; and
d) opportunities to earn Flybuys at Flybuys retailers nationwide or earning Airpoints Dollars at the following retailers and wholesalers (currently Henry’s, Liquorland, Trents and Gilmours) on qualifying transactions.
1.2. Clubcard is operated by Foodstuffs (N.Z.) Limited (“Foodstuffs”) with participation from Loyalty New Zealand Limited (“Loyalty NZ”) in relation to Flybuys and Air New Zealand Limited (“Air NZ”) in relation to Airpoints.
1.3. Clubcard membership is free and there is no card fee. To join, you must provide the required information by either completing the online registration here, joining via the New World app, completing the application form and returning it to any New World Customer Service desk in-store or you can register by phoning the Clubcard Helpline on 0800 80 70 70 during normal business hours.
1.4. All Clubcard members must be individual persons that are residents of New Zealand or have a valid New Zealand mailing address.
2. HOW DO I AGREE TO YOUR TERMS?
2.1. These Terms and Conditions (together with any amendments from time to time) govern Clubcard. Registering to become a member, any use of your Clubcard or Clubcard membership number or other participation in Clubcard will be deemed acceptance of these Terms and Conditions.
2.2. Additional terms and conditions will apply for optional elements of Clubcard, for example competitions, prize draws and any online shopping offering. Participation in any such optional element will be deemed acceptance of such additional terms and conditions.
3.1. On joining, you will be issued with a Clubcard personalised with your name. You can elect to receive a digital and/or physical Clubcard. Please note that to spend New World Dollars you will need a physical Clubcard. See clause 5 for more information on New World Dollars.
a) Digital: If you choose to use a digital version of your Clubcard you need to download the New World App onto your mobile phone from the App Store or Google Play. Please note, you cannot spend New World Dollars on a digital Clubcard.
b) Physical: If you opt to receive a physical card, you should sign your Clubcard as soon as you receive it. It may take up to 15 working days for your Clubcard to arrive in the post. In the interim, you we will email you a digital Clubcard barcode that you can use to access Club Deals or you may collect a Temporary Club Deals Card from any New World store. A temporary Club Deals card may be used to enable the holder to access Club Deals but may not be used to spend New World Dollars, earn Flybuys or Airpoints Dollars.
3.2. The Clubcard is issued by, and remains the property of, Foodstuffs and must be returned to Foodstuffs on request or destroyed when no longer valid or required by us. If your Clubcard is lost or stolen you agree to notify us immediately by contacting the Clubcard Helpline on 0800 80 70 70, who will issue you a replacement card.
3.3. You may only have one Clubcard issued in your name at any one time.
3.4. Your Clubcard is not transferable, cannot be copied, bought or sold, and can only be used by the member who is named and registered for the card or their partner/spouse or other family member. Proof of identification may be requested at any time.
3.5. Your Clubcard is not a credit card, debit card or gift card and you cannot load money onto the card other than New World Dollars.
3.6. Foodstuffs may give customers a Temporary Club Deals Card from time to time that can be used to enable the holder to access Club Deals but may not be used to spend New World Dollars, earn Flybuys or Airpoints Dollars, or receive any other Clubcard benefits such as participating in promotions or entry into competitions.
3.7. If you are a tourist visiting New Zealand and do not have a permanent New Zealand mailing address, you may collect a Tourist Club Deals Card from any New World store. A Tourist Club Deals Card may be used to enable the holder to access Club Deals, but may not be used to spend New World Dollars, earn Flybuys or Airpoints Dollars
4. EARNING FLYBUYS OR AIRPOINTS DOLLARS
4.1. When you first join Clubcard you can choose to either earn Flybuys or Airpoints Dollars with your Clubcard. You may not earn rewards under both programmes on a single transaction using your Clubcard.
4.2. You must first be a member of the relevant rewards programme (Flybuys and/or Airpoints) in order to earn Flybuys or Airpoints Dollars with your Clubcard. If at the time of completing your application to join Clubcard, you are not a member of either rewards programme you will be asked to join one or the other.
4.3. If you opt to earn Flybuys on your Clubcard at any time you must become a member of Flybuys (if you are not already), and Flybuys Membership Terms and Conditions will apply. These can be viewed at flybuys.co.nz. Information on earning Flybuys using your Clubcard, including minimum spend levels and non-qualifying items can also be viewed here.
4.5. The earning of Airpoints Dollars using your Clubcard at New World stores is based on qualifying spend levels. Every qualifying $25 spent (excluding spend on Christmas Club deposits, gift cards, prepaid debit cards, travel card top ups, phone card top ups, tobacco products, New Zealand Lotteries tickets, fuel and any other fees, deposits and purchases that may be determined by Foodstuffs from time to time) at a New World store will earn 0.185 Airpoints Dollars. The earning rate is subject to change from time to time.
Using your Clubcard to earn Flybuys or Airpoints Dollars
4.6. To earn your Flybuys or Airpoints Dollars, you must scan your Clubcard at a New World store checkout at the time of purchase or, if you are shopping online through ishopwnewworld.co.nz or via the New World mobile app (I shop), have a Clubcard loaded on your I shop account before the time of payment for I shop purchases. I shop is currently only available at participating New World North Island stores. If you forget to do this, you may at Foodstuffs discretion have the Flybuys or Airpoints Dollars manually added to your account after the time of purchase upon production of a valid receipt, provided you were a Clubcard member at the time of the purchase and the receipt belongs to you.
4.7. You may also use your Clubcard to earn Flybuys on transactions with Flybuys retailers throughout New Zealand or to earn Airpoints Dollars at the following retailers and wholesalers (currently Henry’s, Liquorland, Trents and Gilmours). Each partner offers different earn rates and that the earning rate is subject to change from time to time, more information can be found at airpoints.co.nz.
4.8. From time to time, you may be eligible to collect bonus Flybuys or bonus Airpoints Dollars using your Clubcard. Further terms and conditions may apply.
Changing your rewards programme
4.9. You may change your preferred Clubcard rewards programme from Flybuys to Airpoints or from Airpoints to Flybuys at the discretion of Foodstuffs. To change your rewards programme selection, log in to your Clubcard account, or contact the Clubcard Helpline on 0800 80 70 70. Once approved, you will be sent a new Clubcard that is branded with your rewards programme choice and/or if you use a digital Clubcard, your digital Clubcard will be updated in the New World mobile app to reflect your chosen rewards programme. You will then be able to either earn Flybuys or Airpoints Dollars on use of your new Clubcard in New World stores. However, you are not able to transfer any points balance from one rewards programme to the other.
5. NEW WORLD DOLLARS
5.1. You can use New World Dollars as a form of payment for purchases made instore at New World stores nationwide. 1 x New World Dollar is equivalent in value to 1 New Zealand Dollar (NW 1 = $1 NZD) when used in New World stores. The earning rate is subject to change from time to time. New World Dollars cannot be spent on ishopnewworld.co.nz or through the I shop mobile app.
5.2. You will need to load a PIN on your Clubcard before you can use your New World Dollars to pay for goods at New World. Log in to your Clubcard account or call the Clubcard Helpline on 0800 80 70 70 to load your PIN.
5.3. Once you have loaded a PIN on your Clubcard, New World Dollars can then be used as a form of payment for purchases made at New World.
5.4. You may have opportunities to obtain New World Dollars from time to time at Foodstuffs’ discretion. There may also be opportunities to obtain New World Dollars through third-party providers that Foodstuffs may enter into an arrangement with. Further terms and conditions may apply.
5.5. Foodstuffs may deduct New World Dollars from your Clubcard if New World Dollars were loaded in error.
5.6. The maximum New World Dollar balance permitted to be available on a Clubcard at any one time is 2,000 New World Dollars i.e. $2,000.
5.7. Where New World Dollars are used as payment at New World, no change will be given. The amount of the purchase using New World Dollars will be deducted from the available New World Dollar balance on your Clubcard and the balance (if any) will remain for future use. You can log in to your Clubcard account or contact the Clubcard Helpline on 0800 80 70 70 for an up-to-date New World Dollars balance.
5.8. If you have insufficient New World Dollars to cover the total cost of a purchase at New World, you can use New World Dollars as part payment together with EFTPOS, debit card, credit card or cash with a purchase at a New World store to pay for the balance.
5.9. New World Dollars expire 24 months after the most recent New World Dollars have been loaded on to your Clubcard. Once expired, New World Dollars cannot be exchanged or refunded in full or in part. Unused New World Dollar balances become nil on expiry.
5.10. You may gift your New World Dollars to another Clubcard member by contacting the Clubcard Helpline on 0800 80 70 70.
6. NEW WORLD CLUB DEALS
6.1. From time to time, Clubcard may offer some or all members’ specials and discounts on certain products (“Club Deals”). To receive a Club Deal you must scan your Clubcard at the New World checkout at the time of purchase or, if you are shopping through I shop, have a Clubcard loaded on your I shop account before the time of payment for I shop purchases.
7. ONLINE SHOPPING
7.1. If you purchase your groceries through www.ishopnewworld.co.nz or the I shop mobile application, this service will be subject to additional online shopping terms and conditions which can be found here.
8. YOUR RESPONSIBILITIES
8.1. You must provide us with your correct full legal name and personal contact details such as your postal address, phone number and email address. Please advise us of any changes to your personal or membership details by updating the details in your Clubcard account or contacting the Clubcard Helpline on 0800 80 70 70. Foodstuffs will not be liable for any loss of benefits resulting from your details being out of date or inaccurate.
8.2. You can at any time manage your Clubcard contact details and email preferences by clicking ‘Your Preferences’ within an email you receive from us or by logging in to your Clubcard account. You can also opt out of receiving Clubcard promotional communications via email or mobile phone altogether by logging in to your Clubcard account, contacting the Clubcard Helpline on 0800 80 70 70, clicking on the unsubscribe link within an email you receive from us (for email communications) or texting “Stop” at any time (for text communications).
8.3. If you elect to earn Airpoints Dollars, Air NZ may send you Airpoints programme communications to your email address. This will include Airpoints offers and account information, partner communications and service messages. Update your email communication preferences at any time by going to the My Profile page at airnz.co.nz.
8.4. If you elect to earn Flybuys, Flybuys may send you Flybuys programme communications to your email address. This will include Flybuys offers and account information, partner communications and service messages. Update your email communication preferences at any time by logging in to My Account at flybuys.co.nz.
8.5. You are responsible for the safe keeping of your Clubcard, including any security details such as a PIN loaded on the Clubcard, and you must notify Foodstuffs immediately if your Clubcard is lost or stolen. We will not be held responsible for any loss arising from you failing to safeguard your Clubcard, your PIN or security details.
9.1. Foodstuffs reserves the right, at any time without notice, to terminate Clubcard, decline to issue a Clubcard, amend these Terms and Conditions, alter or suspend any Club Deal, and on reasonable grounds, withdraw, suspend or cancel a Clubcard and/or Clubcard membership.
9.2. Foodstuffs is not liable for any delay in the delivery or replacement of a Clubcard, any loss, theft or damage of a Clubcard in the course of post or delivery, any system outages that prevent the use of New World Dollars as a payment option at a New World store and any non-fulfilment of a Club Deal due to the unavailability of products at a particular New World store.
9.3. On the death of a member their Clubcard membership will terminate. Any unused New World Dollar balance or other benefits earned but not redeemed at the time of the member’s death will be cancelled for no consideration. Flybuys and Airpoints Dollars balances will be subject to the applicable reward programme terms and conditions.
10. COLLECTION OF PERSONAL INFORMATION AND YOUR PRIVACY
11. HOW CAN THE TERMS BE CHANGED?
11.1. We can change these Terms and Conditions at any time, without notice to you by updating them on the Clubcard or a New World website. The revised terms will take effect when they are posted and your continued use of the Clubcard programme means you agree to our revised terms.
12. GOVERNING LAW AND DISPUTES
12.1. The Clubcard programme is governed by New Zealand law. If we have any issues which need to be resolved by a Court, you agree to the exclusive jurisdiction of New Zealand Courts.
Further Terms and Conditions