What is a digital Clubcard?
A digital Clubcard lets you scan your Clubcard on your mobile when you shop at New World. The digital Clubcard works the same as your physical card – when you scan it at New World stores you’ll receive the same great Clubcard benefits, such as Club Deals and continue to collect either Flybuys points or earn Airpoints Dollars™.
How do I get my digital Clubcard?
Do I have to be a Clubcard member to get a digital Clubcard?
How do I create an account log-in to the New World app?
You will be prompted to create a password when you first sign up to Clubcard. If you’ve already created an account on clubcard.co.nz, you need to use the same email address and password to log into your Clubcard account on the New World app. If you have any problems, please call us on 0800 80 70 70.
I’ve forgotten my password. What do I need to do?
No worries. You can reset your password online. Just enter your email address or Clubcard number on the login screen and click on the ‘Forgot my Password’ link. Then simply follow the instructions to create a new password. If you have any problems, please call us on 0800 80 70 70.
Are there any password rules?
We want you to have a safe password, so it needs to be between 6 and 20 characters long and it must include at least one letter and one number – we will guide you through this when you are setting or re-setting your password.
How do I scan my digital Clubcard at checkout?
Simply choose ‘Show my Clubcard’ in the New World App, this displays a barcode which you then place under the scanner and listen for the beep.
At the self-checkout, hold your mobile upright with the barcode facing towards the back of the scanner and listen for the beep.
Where can I use my digital Clubcard?
You can use your digital Clubcard at New World stores nationwide.
If you have a Flybuys-earning Clubcard, you may also be able to use your digital Clubcard at selected Flybuys retailers with mobile scanners, such as Z Energy.
If you have an Airpoints-earning Clubcard, your digital card can also be used at Henry’s, Liquorland, Fresh Collective and Trents. Stores need to have mobile scanners at their check-outs to be able to read the barcode on the app.
Do I need to keep my physical Clubcard?
Yes, you need a physical Clubcard to spend any New World Dollars loaded onto your Clubcard by swiping it through the EFTPOS machine at the checkout.