How do I scan my New World Clubcard?
Depending on the store, either use the EFTPOS terminal or place the barcode on the reverse of your Clubcard under the scanner and listen for the beep.
How do I register my Clubcard online?
It’s easy. Just log in here by entering either your Clubcard number or email address and providing some basic information like name and contact details. You’ll also need to set up a password and security questions to complete your online registration.
Why can’t I register my Clubcard online?
If you’ve received your Clubcard in the mail and would like to register it online to be able to easily manage your account, you’ll first need to activate it simply by scanning it when you next shop at New World. Once activated in-store, register it here.
Does my New World Clubcard need a PIN?
You’ll need to set a PIN on your Clubcard if you want to convert any Fly Buys points into New World Dollars during special redemption periods throughout the year.
You can do this on the ‘Your security’ page when you log in, or contact the Clubcard Helpline on 0800 80 70 70. Remember to keep your PIN safe.
If you don’t set up a PIN on your Clubcard, New World reserves the right to ask for photo ID when you redeem your New World Dollars at point of purchase.
How can I keep my Clubcard online account secure?
Make sure you choose a strong password that’s not easy to guess (e.g. not your birthday or children’s names). Use 8 or more characters with upper and lower case characters, numbers and symbols in a random order. Ensure you change it regularly, and be careful not to share your password with anyone or write it down.
Make sure your security questions are strong too and the answer can’t be found on your Facebook page.
Can I collect both Fly Buys points and Airpoints Dollars at the same time?
When joining New World Clubcard, you decide to collect either Fly Buys points or earn Airpoints Dollars. If you’ve already received your Clubcard in the mail, it will be linked to your existing Fly Buys or Airpoints account. You can change your preferred rewards programme from Airpoints to Fly Buys (and vice versa) at any time on the 'Your rewards' page when you log in or by calling the Clubcard Helpline on 0800 80 70 70.
Can I switch from collecting Fly Buys points to earning Airpoints Dollars (and vice versa) on my New World Clubcard?
Yes you can. If you’d like to switch, it’s quick and easy here at the “Your rewards” page. Alternatively, contact the Clubcard Helpline on 0800 80 70 70. We’ll send you a new Clubcard that will be linked to your new preferred rewards programme and you can then use this card to start collecting Fly Buys points or Airpoints Dollars. If we have your email address, we’ll also send you an email letting you know the change is complete.
Can I link multiple New World Clubcards to a single Fly Buys or Airpoints account?
Yes. If you’re a Fly Buys customer who received a Clubcard in the mail prior to the official programme launch or provided your existing Fly Buys card number during sign-up, your Clubcard will already be linked to your existing Fly Buys account. If neither is the case and you want your Clubcard linked to an existing Fly Buys account, contact Fly Buys on 0800 359 2897.
If you’re an Airpoints customer you can combine your Airpoints Dollars into one Shairpoints account. Visit the Shairpoints page for more information.
Can I scan the digital Clubcard on my mobile at the checkout?
If you’re a South Island customer you can scan a digital version of your Clubcard on your mobile phone at the checkout – simply log in to your account on your mobile phone and your digital Clubcard will be in the header (look out for the QR code icon).
You can also bookmark the Clubcard webpage, or add it to your homescreeen on your mobile phone for easy access. We’re currently working on making this available for North Island customers – watch this space.
My Clubcard online account has been locked, how can I unlock it?
We lock a registered Clubcard account if we believe there’s a security risk (e.g. someone has entered the wrong password too many times). You’ll need to contact the Clubcard Helpline on 0800 80 70 70 to have it unlocked.