How do I join Clubcard?
You can join online, on the New World App, or by phoning the Clubcard Helpline on 0800 80 70 70. It’s easy and only takes a few minutes.
What information do I need to sign up?
You just need your Flybuys or Airpoints membership number handy (if you have one) and your contact details such as your address, phone number and email address. If you’re not already a Flybuys or Airpoints member don’t worry, you can join Flybuys or Airpoints as part of the Clubcard join process.
Why do I need to provide my date of birth? It’s used to verify your Flybuys or Airpoints membership when you join Clubcard.
Do I need to provide my email address to join Clubcard? Yes, as we will primarily communicate Clubcard updates and member benefits to you via email. We’ll use your email address to keep you up to date on the most relevant deals available and to let you know important details like expiry dates for your New World Dollars. We do not allow different members to use the same email address for your privacy.
Do I need to be a Flybuys or Airpoints member before I can get a Clubcard?
Why join Clubcard if I’m already a Flybuys or Airpoints member?
• save money – Enjoy special discounts for Clubcard members. Simply scan your Clubcard with every Club Deal purchase.
• win prizes – Enter exclusive competitions. Scan your Clubcard with every qualifying purchase for automatic entry.
How do I choose between collecting Flybuys points or earning Airpoints Dollars?
Can I earn both Flybuys and Airpoints Dollars?
Can Flybuys be pooled across multiple Clubcards?
Yes, as Flybuys is a household programme, Flybuys can be pooled so you can get the rewards you want faster.
If you’re a member of an existing Flybuys household, any of the other members in your household can also have a Clubcard, and Flybuys earned on all of those cards will be added to your total account balance. If you and other Clubcard members aren’t part of an existing Flybuys household, you can create one by contacting Flybuys on 0800 359 2897.
Can Airpoints Dollars be pooled across multiple Clubcards?
Yes, any New Zealand resident Airpoints member can set up a Shairpoints Account. This person is the Enabler and can invite up to four people to join their Shairpoints Account each year. Find out more.
How long will it take for my Clubcard to arrive?
Your Clubcard should be with you within 15 working days. To get the full benefits of Clubcard immediately, including earning Flybuys or Airpoints Dollars, you can download the New World app and use your digital Clubcard or use the barcode included in your Clubcard confirmation email.
Can I join Clubcard without joining Flybuys or Airpoints?
No. Collecting Flybuys or earning Airpoints Dollars with your Clubcard is one of the most rewarding benefits of having a Clubcard. When you join you need to choose to earn Flybuys or Airpoints Dollars with your Clubcard.
Can I receive Club Deals only without joining Flybuys or Airpoints?
No, to enjoy Club Deals, you need to join Clubcard including selecting your choice of being rewarded with Flybuys or Airpoints Dollars.
What is a Temporary Club Deals Card?
If you sign up with the paper form in-store, you will get a Temporary Club Deals Card that enables you to benefit from special Club Deals at New World stores until your Clubcard arrives in the mail. If you signed up online then please scan the barcode in the app, the barcode in the email we sent you or ask the operator to look you up so that you get the Club Deals and the rewards.If you’re already a Flybuys or Airpoints member you can collect Flybuys or earn Airpoints Dollars while you wait for your Clubcard to arrive by scanning your existing Flybuys or Airpoints card at the checkout.
What is a Tourist Club Deals Card?
A Tourist Club Deals Card is a temporary card that allows visitors to New Zealand to benefit from exclusive Club Deals at the checkout. Tourist Club Deals Cards are available in-store, just ask one of our friendly staff members.