FAQ Joining New World Clubcard | New World Clubcard

About New World Dollars
Joining New World Clubcard
About New World Clubcard
About Airpoints
About FlyBuys
Lost, forgotten, cancelling cards
Using your New World Clubcard
Updating my details
About Digital Clubcard
Personalised Clubcard offers
About Club Deals
Your privacy

How do I join Clubcard?

You can join online, on the New World App, or by phoning the Clubcard Helpline on 0800 80 70 70. It’s easy and only takes a few minutes.

What information do I need to sign up?

You just need your Flybuys or Airpoints membership number handy \(if you have one\) and your contact details such as your address, phone number and email address. If you’re not already a Flybuys or Airpoints member don’t worry, you can join Flybuys or Airpoints as part of the Clubcard join process.

Why do you need my date of birth?

Your date of birth is used to verify your Flybuys or Airpoints membership when you join Clubcard.

Do I need to be a Flybuys or Airpoints member before I can get a Clubcard?

No, you don’t. You can choose to join Flybuys or Airpoints as part of joining Clubcard.

Why sign up for Clubcard if I’m already a Flybuys or Airpoints member?

As a Clubcard member, you get all the benefits of Flybuys or Airpoints and you’ll:
• save money – Enjoy special discounts for Clubcard members. Simply scan your Clubcard with every Club Deal purchase.
• win prizes – Enter exclusive competitions. Scan your Clubcard with every qualifying purchase for automatic entry.

How do I choose between Flybuys or Airpoints?

• Learn more about Flybuys
• Learn more about Airpoints

Can I earn both Flybuys and Airpoints Dollars?

• Learn more about Flybuys
• Learn more about Airpoints

Can Flybuys be pooled across multiple Clubcards?

Yes, as Flybuys is a household programme, Flybuys can be pooled so you can get the rewards you want faster.

If you’re a member of an existing Flybuys household, any of the other members in your household can also have a Clubcard, and Flybuys earned on all of those cards will be added to your total account balance. If you and other Clubcard members aren’t part of an existing Flybuys household, you can create one by contacting Flybuys on 0800 359 2897.

Can Airpoints Dollars be pooled across multiple New World Clubcards?

Yes, any New Zealand resident Airpoints member can set up a Shairpoints Account. This person is the Enabler and can invite up to four people to join their Shairpoints Account each year. Find out more.

How long will it take for my Clubcard to arrive?

Your Clubcard should be with you within 15 working days. To get the full benefits of Clubcard immediately, including earning Flybuys or Airpoints Dollars, you can download the New World app and use your digital Clubcard or use the barcode included in your Clubcard confirmation email.

Can I sign up for a Clubcard without joining Flybuys or Airpoints?

No. Collecting Flybuys or earning Airpoints Dollars with your Clubcard is one of the most rewarding benefits of having a Clubcard. When you join you need to choose to earn Flybuys or Airpoints Dollars with your Clubcard.

Can I join to receive Club Deals only without joining Flybuys or Airpoints?

No, to enjoy Club Deals, you need to join Clubcard including selecting your choice of being rewarded with Flybuys or Airpoints Dollars.

Can I load Christmas Club money onto my New World Clubcard?

The Christmas Club is a separate programme to Clubcard, so you cannot combine your Christmas Club funds with your New World Dollars balance on your Clubcard.

What is a Temporary Club Deals Card?

If you sign up with the paper form in-store, you will get a Temporary Club Deals Card that enables you to benefit from special Club Deals at New World stores until your Clubcard arrives in the mail. If you signed up online then please scan the barcode in the app, the barcode in the email we sent you or ask the operator to look you up so that you get the Club Deals and the rewards.

How do I get a Temporary Club Deals Card?

You can pick one up in-store at the customer service desk. Just ask one of our friendly staff members.

Can I collect Flybuys or earn Airpoints Dollars with my Temporary Club Deals Card?

If you’re already a Flybuys or Airpoints member you can collect Flybuys or earn Airpoints Dollars while you wait for your Clubcard to arrive by scanning your existing Flybuys or Airpoints card at the checkout.

What is a Tourist Club Deals Card?

A Tourist Club Deals Card is a temporary card that allows visitors to New Zealand to benefit from exclusive Club Deals at the checkout. Tourist Club Deals Cards are available in-store, just ask one of our friendly staff members.

Can't find the information you need?

MESSAGE US