Information about Flybuys
You can use your New World Clubcard to earn Flybuys at any New World supermarket throughout New Zealand. You can also use your Clubcard to earn Flybuys at any Flybuys retailer.
If you have a question relating specifically to your Flybuys membership, please contact Flybuys here.
Does my Clubcard replace my Flybuys card?
Keep your current Flybuys card somewhere safe, as you may need it for other Flybuys services in the future.
Why does my Clubcard have a different Flybuys number from my existing Flybuys card?
The Flybuys number on the Clubcard is not the same as your existing Flybuys card so that we can distinguish between the cards when you present them. Both cards earn Flybuys points onto the same account. You’ll see the number of points earned on each card on your points summary.
What happens to my current Flybuys balance when I join Clubcard?
Any Flybuys that you earn when you use your Clubcard will be added to your current Flybuys Account balance, provided you’ve signed up with your existing Flybuys membership number.
You can check your Flybuys balance at any time by logging in to your Flybuys account at or using the Flybuys app.
How many Flybuys points will I collect with my New World Clubcard?
You’ll earn 1 Flybuys for every $25 you spend on qualifying purchases at New World in a single transaction. From time-to-time, you’ll also have the opportunity to earn additional Flybuys on selected products in-store and through special Flybuys promotions. Minimum spend and exclusions apply. For more information please visit Flybuys. Remember to scan your Clubcard with every shop, big or small.
Can I use my New World Clubcard at all Flybuys retailers?
Yes, you can use your Clubcard at any Flybuys retailer in New Zealand if you have elected to earn Flybuys on your Clubcard. See a list of retailers you can use your Clubcard at to earn Flybuys here.
Can I still scan my Flybuys card at New World?
Yes, you can still scan your existing Flybuys card (different to your Clubcard) at New World to earn Flybuys, however, you won’t enjoy the additional Clubcard benefits, like special Club Deal discounts and automatic prize draw entries.
How will I know how many Flybuys points I’ve earned at New World?
When do Flybuys points expire?
How do I contact Flybuys?
You can contact Flybuys on 0800 359 2897 Monday to Friday, 8am to 6pm (excluding public holidays). Or visit the (excluding public holidays). Or visit the Flybuys website.
If I update my Flybuys details will that update my New World Clubcard details too?
No, the details against your Clubcard account are held by New World and are separate to the details against your Flybuys Account. You can update your Flybuys details by logging in to flybuys.co.nz or calling 0800 359 2897. You can update your Clubcard details by logging in to clubcard.co.nz or calling 0800 80 70 70. .