Information about Flybuys
You can use your New World Clubcard to earn Flybuys at any New World supermarket throughout New Zealand. You can also use your Clubcard to earn Flybuys at any Flybuys retailer.
If you have a question relating specifically to your Flybuys membership, please contact Flybuys here.
Does my Clubcard replace my Flybuys card?
You can use your New World Clubcard as a Flybuys card at Flybuys retailers nationwide to earn Flybuys.
Why does my Clubcard have a different Flybuys number from my existing Flybuys card?
The Flybuys number on the Clubcard is not the same as your existing Flybuys card so that we can distinguish between the cards when you use them (and your Clubcard gets you extra benefits at New World). Both cards earn Flybuys onto the same account, provided you signed up with your existing Flybuys membership number.
What happens to my current Flybuys balance when I join Clubcard?
Any Flybuys that you earn when you use your Clubcard will be added to your current Flybuys Account balance, provided you’ve signed up with your existing Flybuys membership number.
You can check your Flybuys balance at any time by logging in to your Flybuys account at or using the Flybuys app.
How many Flybuys will I earn with my Clubcard?
You’ll earn 1 Flybuys for every $25 you spend on qualifying purchases at New World in a single transaction. From time-to-time, you’ll also have the opportunity to earn additional Flybuys on selected products in-store and through special Flybuys promotions. Minimum spend and exclusions apply. For more information please visit Flybuys. Remember to scan your Clubcard with every shop, big or small.
How will I know how many Flybuys I’ve earned at New World?
You can check your latest Flybuys balance and transaction history by signing in to the Flybuys website or app, or contacting Flybuys on 0800 359 2897.
Can I use my Clubcard at all Flybuys retailers?
Yes, you can use your Clubcard at any Flybuys retailer in New Zealand if you have elected to earn Flybuys on your Clubcard.
See a list of retailers you can use your Clubcard at to earn Flybuys here..
Can I still scan my Flybuys card at New World?
Yes, you can still scan your existing Flybuys card (different to your Clubcard) at New World to earn Flybuys, however, you won’t enjoy the additional Clubcard benefits, like special Club Deal discounts and automatic prize draw entries.
When do Flybuys expire?
How do I contact Flybuys?
You can contact Flybuys on 0800 359 2897 Monday to Friday, 8am to 6pm (excluding public holidays). Or visit the Flybuys website.
If I update my Flybuys details will that update my Clubcard details too?
Do I have to be a New World Clubcard member to choose New World Dollars as my Flybuys reward currency?
How many Flybuys do I need to earn New World Dollars?
How often can I switch between Flybuys reward currencies?
Can I hold multiple Flybuys reward currencies?
Where can I find out more about the Flybuys reward currencies?
Can I use Flybuys points to purchase New World Gift Cards?
You can now spend your existing Flybuys Points on a New World $20 or $50 Gift Card. This is a great way to use up your existing Flybuys Points if you want to use the points before you select a new Flybuys currency.
How do get my New World Gift Card?
New World Gift Cards can be bought online at flybuys.co.nz and need to be collected in store within 30 days from the date of redemption. New World Gift Cards expire after 24 months from date of issue.
Can I use my Gift Card at New World I Shop?
New World Gift Cards cannot be used for online purchases at I shop.
Terms and Conditions:
1. New World Gift Cards can be used as a form of payment at any New World store including New World Fresh Collective. Excludes New World fuel sites and online purchases at I shop.
2. Where Gift Cards are used as payment at a New World store, no change will be given. The amount of the purchase made using a Gift Card will be deducted from the available balance on your Gift Card and the balance (if any) will remain for future use.
3. Gift Cards expire 24 months from date of issue. Any balance that remains on the card after expiry will not be available for use. Gift Cards cannot be exchanged for cash.