Information about Flybuys
You can use your New World Clubcard to earn Flybuys at any New World supermarket throughout New Zealand. You can also use your Clubcard to earn Flybuys at any Flybuys retailer.
If you have a question relating specifically to your Flybuys membership, please contact Flybuys here.
Does my Clubcard replace my Flybuys card?
Keep your current Flybuys card somewhere safe, as you may need it for other Flybuys services in the future.
Why does my Clubcard have a different Flybuys number from my existing Flybuys card?
The Flybuys number on the Clubcard is not the same as your existing Flybuys card so that we can distinguish between the cards when you present them. Both cards earn Flybuys points onto the same account. You’ll see the number of points earned on each card on your points summary.
What happens to my current Flybuys balance when I join Clubcard?
Any Flybuys that you earn when you use your Clubcard will be added to your current Flybuys Account balance, provided you’ve signed up with your existing Flybuys membership number.
You can check your Flybuys balance at any time by logging in to your Flybuys account at or using the Flybuys app.
How many Flybuys points will I collect with my Clubcard?
You’ll earn 1 Flybuys for every $25 you spend on qualifying purchases at New World in a single transaction. From time-to-time, you’ll also have the opportunity to earn additional Flybuys on selected products in-store and through special Flybuys promotions. Minimum spend and exclusions apply. For more information please visit Flybuys. Remember to scan your Clubcard with every shop, big or small.
Can I use my Clubcard at all Flybuys retailers?
Yes, you can use your Clubcard at any Flybuys retailer in New Zealand if you have elected to earn Flybuys on your Clubcard. See a list of retailers you can use your Clubcard at to earn Flybuys here.
Can I still scan my Flybuys card at New World?
Yes, you can still scan your existing Flybuys card (different to your Clubcard) at New World to earn Flybuys, however, you won’t enjoy the additional Clubcard benefits, like special Club Deal discounts and automatic prize draw entries.
How will I know how many Flybuys points I’ve earned at New World?
When do Flybuys points expire?
How do I contact Flybuys?
You can contact Flybuys on 0800 359 2897 Monday to Friday, 8am to 6pm (excluding public holidays). Or visit the (excluding public holidays). Or visit the Flybuys website.
If I update my Flybuys details will that update my New World Clubcard details too?
No, the details against your Clubcard account are held by New World and are separate to the details against your Flybuys Account. You can update your Flybuys details by logging in to flybuys.co.nz or calling 0800 359 2897. You can update your Clubcard details by logging in to clubcard.co.nz or calling 0800 80 70 70. .
Do I have to be a Clubcard member to choose New World Dollars as my Flybuys reward currency?
Yes – New World Dollars can only be loaded onto a nominated New World Clubcard. The Flybuys Account Owner can choose any New World Clubcard on their Account \(even it belongs to another member\). Once selected, that New World Clubcard will be loaded with any New World Dollars you get.
How many Flybuys do I need to earn New World Dollars?
If your Account Owner has selected New World Dollars as their Flybuys reward currency, each time your Flybuys Account reaches 28 Flybuys they will automatically convert to 5 New World Dollars, which will be loaded onto your nominated New World Clubcard.
How often can I switch between Flybuys reward currencies?
The Flybuys Account Owner can switch reward currency on behalf of their Account, at any time. So you can change as often as you like! Any Flybuys processed after the date/time you change reward currency, will accumulate towards that new currency.
Can I hold multiple Flybuys reward currencies?
Yes - When you change reward currency, any reward currency balance/s you held will stay with you. So if you have Flybuys Points and change to New World Dollars, your Points will still be available to be spent when you are ready \(as long as you spend them before they expire\).
Can I use Flybuys points to purchase New World Gift Cards?
How do get my New World Gift Card?
New World Gift Cards can be bought online at flybuys.co.nz and need to be collected in store within 30 days from the date of redemption. New World Gift Cards expire after 24 months from date of issue.
Can I use my Gift Card at New World online shopping?
New World Gift Cards cannot be used for online shopping purchases.
Terms and Conditions:
1. New World Gift Cards can be used as a form of payment at any New World store including New World Fresh Collective. Excludes New World fuel sites and online shopping purchases.
2. Where Gift Cards are used as payment at a New World store, no change will be given. The amount of the purchase made using a Gift Card will be deducted from the available balance on your Gift Card and the balance \(if any\) will remain for future use.
3. Gift Cards expire 24 months from date of issue. Any balance that remains on the card after expiry will not be available for use. Gift Cards cannot be exchanged for cash.