What happens if I lose my Clubcard?
No worries, simply go online here to the here to the "Your Clubcard" page or contact the Clubcard Helpline on 0800 80 70 70 and request to replace your card. In the meantime, download the New World app so you can use the digital barcode to continue to get rewards, Club Deals and be automatically entered in to any prize draws and competitions.
I’ve lost my Clubcard – can I lock my account until I find it?
Yes, you can lock your Clubcard account at any time on the ‘My Clubcard’ page when you log in. It’s a great idea to lock your account if you’ve lost your Clubcard to protect any New World Dollars you may have.
What if I forget to bring my Clubcard in-store with me?
If you forget to bring your Clubcard with you, simply present a form of photo ID (e.g. Passport or Drivers License) to a checkout operator at any New World store. They can search for your Clubcard membership number in the system and assign it to the transaction. This will ensure you don’t miss out on any Club Deal savings or any Flybuys points or Airpoints Dollars on your transaction.
What if I forget to scan my Clubcard in-store?
If you forget to scan your Clubcard, please bring your receipt in-store to the customer service desk within 48 hours and our friendly staff will be happy to backdate any missed Flybuys or Airpoints Dollars. Unfortunately, we’re not able to backdate Club Deals savings.
I signed up for a Clubcard but I haven’t got my card yet. How can I still collect Flybuys points or earn Airpoints Dollars and get Club Deals?
While you’re waiting for your physical card to arrive you can use your digital Clubcard on the New World App or scan the barcode provided on the confirmation email to get all the Clubcard benefits.
I signed up for a more than 15 days ago but haven’t received it yet – what should I do?
Please contact the Clubcard Helpline on 0800 80 70 70 and they’ll arrange a free replacement card for you.
I accidentally signed up twice so I’ve got two Clubcards – what should I do?
Every Clubcard issued to you will have your name and Clubcard number printed on it. Should you have duplicate Clubcards please contact our Clubcard Helpline on 0800 80 70 70 and have both cards with you when you call.
How can I change my Clubcard details?
To review your Clubcard details log in here and go to the 'Your Account' section. Or contact the Clubcard Helpline on 0800 80 70 70.
How do I cancel my Clubcard membership?
You can delete your Clubcard account at any time online here on the ‘Your account’ page or you can cancel your Clubcard membership at any time by contacting the Clubcard Helpline on 0800 80 70 70.