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Clubcard FAQs

What happens if I lose my Clubcard?

I’ve lost my Clubcard – can I lock my account until I find it?

What if I forget to bring my Clubcard in-store with me?

What if I forget to scan my Clubcard in-store?

I signed up for a Clubcard but I haven’t got my card yet. How can I still collect Flybuys points or earn Airpoints Dollars and get Club Deals?

I signed up for a more than 15 days ago but haven’t received it yet – what should I do?

I accidentally signed up twice so I’ve got two Clubcards – what should I do?

How can I change my Clubcard details?

How do I cancel my Clubcard membership?

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