What happens if I lose my New World Clubcard?
No worries, simply contact the Clubcard Helpline on 0800 80 70 70, or go online here to the "Your Clubcard" page and request to replace your card. You can also pick up a Temporary Club Deals Card to use in-store in the meantime until your replacement card arrives.
I’ve lost my Clubcard – can I lock my account until I find it?
Yes, you can lock your Clubcard account at any time on the ‘My Clubcard’ page when you log in. It’s a great idea to lock your account if you’ve lost your Clubcard to protect any New World Dollars you may have.
What if I forget to bring my New World Clubcard in-store with me?
If you forget to bring your Clubcard with you, simply present a form of photo ID (e.g. Passport or Drivers License) to a checkout operator at any New World store. They can search for your Clubcard membership number in the system and assign it to the transaction. This will ensure you don’t miss out on any Club Deal savings or any Fly Buys points or Airpoints Dollars on your transaction.
What if I forget to scan my New World Clubcard in-store?
If you forget to scan your Clubcard, please bring your receipt in-store to the customer service desk within 48 hours and our friendly staff will be happy to backdate any missed Fly Buys points or Airpoints Dollars. Unfortunately, we’re not able to backdate Club Deals savings.
I signed up for a New World Clubcard but I haven’t got my card yet. How can I still collect Fly Buys points or earn Airpoints Dollars and get Club Deals?
Until your Clubcard arrives you can redeem Club Deals by using a Temporary Club Deals Card. Just ask for one in-store.
To continue to collect Fly Buys points or Airpoints Dollars while you wait for your Clubcard to arrive you need to be an existing member of one of these programmes and scan your Fly Buys or Airpoints card at checkout.
I signed up for a New World Clubcard more than 15 days ago but haven’t received it yet – what should I do?
Please contact the Clubcard Helpline on 0800 80 70 70 and they’ll arrange a free replacement card for you.
I accidentally signed up twice so I’ve got two New World Clubcards – what should I do?
Every Clubcard issued to you will have your name and Clubcard number printed on it. Should you have duplicate Clubcards please contact our Clubcard Helpline on 0800 80 70 70.
How can I change my New World Clubcard details?
To review your Clubcard details log in here and go to the 'Your Account' section. Or contact the Clubcard Helpline on 0800 80 70 70.
How do I cancel my New World Clubcard membership?
You can delete your Clubcard account at any time online here on the ‘Your account’ page or you can cancel your Clubcard membership at any time by contacting the Clubcard Helpline on 0800 80 70 70.